Change-of-mind returns

We accept change-of-mind returns provided the product is unopened and undamaged. Please contact us with your order number or other proof of purchase to arrange your return to the store. We will check the returned product and arrange a refund for eligible items.

Faulty, damaged or incorrect goods

If an item arrives damaged, is faulty or is not what you ordered, contact us so we can help. Provide your order details and, where practical, a photo of the issue. Do not send broken glass through the post; contact us for safe return arrangements.

Your rights under the Australian Consumer Law apply independently of our change-of-mind policy. For a major product failure, you can choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time. You may also be entitled to compensation for reasonably foreseeable loss or damage. The unopened and undamaged conditions do not restrict these rights.

Refunds and return costs

Refunds are normally made to the original payment method. Your payment provider may take additional time to process the refund. Where goods are confirmed faulty, we will cover reasonable return costs as required by Australian Consumer Law. Contact us before arranging a courier return.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will check whether it has already been prepared, collected or dispatched and explain the available options. Your statutory rights are not affected.

Contact

Bottle King Liquor — HERAMBA PTY LTD
ABN: 81 696 108 988
19 Pascoe Street, Pascoe Vale VIC 3044
Phone: 0470 579 987
Email: bottleshop3044@gmail.com
Victorian liquor licence: 31965279